Privacy policy.
Last updated: October 2025
Welcome to Chelle’s Brasserie (“we”, “our”, or “us”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website chellesbrasserie.co.uk or interact with us online or in person.
We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Chelle’s Brasserie is a trading name of BG Leisure Group Limited, registered in England and Wales.
Registered Office: Delta 500, Welton Rd, Swindon, SN5 7XE
Company Number: 15310049
Email: office@chellesoldtown.co.uk
We are the Data Controller of your personal information.
2. Information We Collect
We may collect and process the following types of information:
Information you provide directly
Your name and contact details (email address, phone number, etc.)
Booking details (such as reservation time, party size, and dietary requirements)
Payment information (processed securely via our payment partners)
Feedback, reviews, or messages you send us
Job applications or CVs if you apply to work with us
Information we collect automatically
When you visit our website, we may automatically collect:
IP address and browser type
Device information and operating system
Pages visited and time spent on our site
Cookies and similar tracking technologies (see section 7 below)
3. How We Use Your Information
We use your personal information to:
Process and confirm restaurant bookings
Respond to your enquiries or feedback
Manage event or catering requests
Send you updates, offers, or news (only if you have opted in)
Improve our website and services
Comply with legal or regulatory obligations
4. Legal Bases for Processing
We process your personal data under the following lawful bases:
Contractual necessity – to manage your booking or employment application
Legitimate interest – to improve our services and protect our business
Consent – for marketing communications (you can withdraw at any time)
Legal obligation – where required by law (e.g. accounting or safety regulations)
5. How We Share Your Information
We may share your data with:
Our trusted service providers (e.g. booking systems, website host, payment processors)
Professional advisers such as accountants or solicitors
Regulatory authorities when required by law
We will never sell your data to third parties.
6. Data Retention
We retain your personal data only as long as necessary for the purposes set out in this policy, including to meet legal, accounting, or reporting requirements.
7. Cookies
Our website uses cookies to enhance user experience and analyse site performance.
You can control or delete cookies through your browser settings. For more details, please see our Cookie Policy (coming soon).
8. Your Data Protection Rights
Under UK data protection law, you have the right to:
Access a copy of your personal data
Request correction of inaccurate data
Request deletion (“right to be forgotten”)
Object to or restrict processing
Withdraw consent for marketing at any time
To exercise these rights, please contact us at office@chellesoldtown.co.uk.
9. Security
We use appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse.
10. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of these external sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available at chellesbrasserie.co.uk/privacy-policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
📧 office@chellesoldtown.co.uk
📍 Delta 500, Welton Rd, Swindon, SN5 7XE
You also have the right to complain to the Information Commissioner’s Office (ICO):